There are numerous types of MVNO business models available on the market. Without entering the particular technicalities, we could classify them into thick MVNO (utilizing their own network setup), reseller MVNO using MNO/MVNE network infrastructure and software packages and thin MVNO who're a hybrid between thick MVNO and reseller mode. Although there are other models too, individuals stated before are the most frequent.

Taking into consideration the exigent demand for customers for data, every type of MVNO model can stick out at data services given it provides a solid network platform, B/OSS and telecom billing solutions. The reseller MVNO can stick out at data services using the proper kind of software support and APIs. Offering customer’s self-care option where they could create their unique data plans, set the data limit and upgrade their plans is very required for achievement becoming an MVNA Solution.

In 2021, you'll want a next-gen telecom support platform if you want to work. By getting an MVNO platform that has the following characteristics, you'll be able to serve customers’ data-related needs easily:

Revenue assurance is very essential for 2021 as you have to forge a bond of trust along with your customers over these testing occasions. An Internet-based Charging System (OCS) charges every service in solid-some time to ensures complete revenue assurance each and every step. It assists to you monetize services quickly and enforce credit limits. Therefore, you customers never have to pay more than what's necessary.

The MVNO software should have a CRM that's tailor-made to the requirements. In situation your customer support reps get access to customer data quickly and resolve their queries with time, it may be much easier to advertise customer trust.

As employees start working from home, you could expect plenty of amateurs to aid for help. A great CRM like the one provided by Telgoo5 can certainly improve the operation of customer services.